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Frequently Asked Questions
Before you reach out, check out these common questions to see if we’ve already answered yours. We’ve compiled the most frequently asked questions about our products, orders, and services to make it easier for you.
What is the No.1 Nature Cleanser made of?
Our cleanser is formulated with natural ingredients like Licorice Root Extract, Hyaluronic Acid, Olive Oil, and Bamboo Extract to give you a gentle yet effective cleanse.
How do I use the No.1 Nature Cleanser?
Wet your face, apply an appropriate amount of cleanser, create a rich foam, massage gently, and rinse off with water. Simple and effective!
Can I use No.1 Nature Cleanser if I have sensitive skin?
Yes! Our cleanser is gentle and suitable for all skin types, including sensitive skin.
What is the shipping policy?
We offer standard shipping within Singapore. Orders are processed within 1-2 business days.
What if I’m not satisfied with the product?
We offer a 3-day money-back guarantee. If you’re not happy with your purchase, let us know within 3 days, and we’ll refund you.
How long will it take to receive my order?
Shipping typically takes 3-5 business days. For more accurate delivery times, refer to your tracking number.
Do you offer international shipping?
Currently, we ship within Singapore. Stay tuned for updates on international shipping options.